What Do We Offer?
We won’t nickel-and-dime you for payment processing, setup, or cancellation fees.
In most instances, we can activate your service within hours
All of our services are on a month-to-month basis. Cancel at any time.
No data limits. No frivolous charges. Included static IP.
Our Australian-based support team is here to quickly assist.
Slow internet? Let's fix that.
Frequently Asked Questions
How quickly can I connect?
In most instances, Prime can provision your service within a few hours. However, there are occasional issues in processing orders. If we run into any problems, we’ll immediately notify you.
Can I use my current router?
Probably. As long as it supports your nbn™ technology type – and can handle PPPoE authentication – you shouldn’t have any issues with your existing device.
When can I connect to the nbn™?
Sorry, that’s out of our hands. You can check your address on nbn’s website, which will provide an estimated service date.
Can I move from another provider?
Absolutely! Ensure you specify that you’re moving from another provider when you place your order. Just remember that you must reconfigure your router – If you get stuck, give us a call.
How can I pay?
We accept all major credit cards (Mastercard, Visa, and AMEX) as well as PayPal, BPAY, and direct debit.
Do I need a contract?
All of our plans are month-to-month, and you can cancel at any time, free of charge. We want you on your terms – Not because of a legal obligation.